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Remote Troubleshooting Your Computer

Remote troubleshooting of your computer

If you have an internet connection, a tech coach can remotely take over your computer to work on a problem.

These are the steps:
  • Call a tech coach
  • goto
  • if PC click "Show My PC to Remote User"  if MAC click "MAC OSX Desktop Sharing"
  • click on "Show MY PC" button to generate a share password
  • relay password to tech coach on the phone
  • at the other end, the tech coach will go through similar steps as yours except they will click on "View Remote PC" ( or MAC OSX Desktop Sharing) and input your password 
  • now the tech coach has control of your computer

Its actually very simple, and once you have a tech coach on the phone, they can walk you through the steps.
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